Terms And Conditions

You must pay us all charges relating to your use of the Service(s) from the Commencement Date in accordance with our published tariff.

We will use reasonable efforts to make the Service(s) available but owing to the nature of communication networks we are unable to guarantee to provide a fault free service; the quality of the Service(s) depends on both the communication network to which you are connected and also on other communication networks to which the person you may be calling is connected. The Service(s) might be adversely affected by too many people trying to use the network at the same time. If a fault occurs you should report the fault by telephone, email or in writing to our technical support team.

We may use whichever network(s) we consider appropriate to supply these Services to you and may change the network(s) we are using at any time and without notice provided this does not affect the price(s) which we are charging you. We may suspend the Service(s), including for scheduled periods of downtime, where necessary for operational reasons such as repair, maintenance or improvement of the Service(s) or because of an emergency. Except in the event of an emergency, we will try to give you as much notice as possible of any periods of scheduled downtime of the Service(s) by sending an email to the email address you have provided to us in order to contact you or by any other reasonable means. We will restore the Service(s) after suspension as soon as we reasonably can.

We shall not be liable to you for failure to deliver any of the Services or for any breach by us of this Agreement, where such failure or breach is due to a reason outside our reasonable control, including, but not limited to, failure of a third party telecommunications provider, lightning, exceptionally severe weather, fire, explosion, war, riots, industrial disputes, acts of terrorism, government action or regulation or national or local emergency; you may terminate the affected Service at any time by notifying us in writing.

You may be issued a unique username and password in order to access the Broadband Service; you are responsible for ensuring any such password is kept confidential.e.

If we are providing a voicemail service, then in the interest of all users, we may limit the number and duration of messages that can be left on your voicemail service. Please note that confidentiality of messages cannot be guaranteed. You must not record an abusive, defamatory, or obscene greeting message; if you do so, we may change it without notice or withdraw your voicemail facility at our discretion.

When we process your application for Fibre Broadband, we will provide you with an estimate of the download speed that we expect your Service to achieve. If the estimate is below the minimum download speed stated for this service, we will not continue with your application.

If you have given us your mobile phone number or email address (or both), we may use the information to send you service messages or other similar information (by text message or email). The aim is to help us manage your account. We will not use the information for marketing purposes unless you have agreed that we can. You must let us know if your mobile phone number or email address changes so that we can keep this information up to date.

There are certain circumstances where we may need to disclose your personal information to a third party, these include

You confirm and warrant that all the information supplied by you when you register for the Broadband service is true, complete and accurate in all respects and you agree to notify us immediately of any changes to that information..

We do not engage in the active screening of online material and will be entitled, but shall not be obliged, to edit or delete any information, software or such other content which you or anyone using your Broadband service may place online at any time at our sole discretion.

Our Internet Services are designed for normal household usage. We reserve the right to restrict capacity, reduce speed or withdraw service from you where we have reasonable cause to believe the Broadband service is not being used for normal household usage, or in any other way which may adversely affect the performance of the Broadband service for other users, at our sole discretion.

n the event that for any reason we are unable to collect payment for any Bill on the due date, we will notify you using the email address provided by you. If the amount remains unpaid 48 hours later, then the Services will be suspended. If the amount remains unpaid after a further 7 days, then the Services will be Disconnected, in which case you will need to pay a re-connection charge in addition to the outstanding balance on your account before we can reconnect the Service which will typically take up to 10 working days for us to do. Please note that when the Services are disconnected, you may permanently lose any messages that had been left for you on any remote answering service or greetings you had recorded, and you may lose the phone number which had previously been allocated to you.

If your phone line is being transferred to us from another supplier, there may be a short interruption to your Landline Phone and/or Broadband service on the date of your connection which typically lasts up to four hours; any Calling Features being provided by your previous supplier will be lost and only Calling Features you have specifically requested from us will be provided.

If you have asked us to supply our Broadband Service then we will also automatically replace the current supplier of your fixed line telephone service (calls and line rental) if this is using the same line as your requested Broadband Service.